Employment and Housing Support Specialist

Portland, CT

 Community Housing Advocates

 An Affiliate of Mercy Housing & Shelter Corp. and My Sisters’ Place

Job Title:          Employment and Housing Support Specialist

Department:      Diversion Center

Reports To:         Director of Programs

FLSA Status:       Non-Exempt


The Employment and Housing Support Specialist assists clients who are homeless or at risk of becoming homeless, gain meaningful employment in addition to assisting with their housing stability plan.  This is done in a variety of ways including, but not limited to: planning and facilitating group trainings related to employability, developing, and maintaining relationships with local employers, supporting clients in job search and interview processes, assisting clients with obtaining documentation necessary for housing and employment, aiding in applying for jobs and apartments and assisting with overcome other barriers to housing and employment that the participant identifies.


Monday-Friday, 8:30 AM – 4:30 PM typically with some evenings or weekends possible.

Location: 265 Main St. Portland, CT.


  • Travel and network in the community to strengthen and maintain positive relationships with potential employers as well as other organizations offering employment and/or educational training.
  • Assess client needs and develop client driven employment plans with measurable outcomes
  • Coach clients to find and use online employment resources such as job search websites
  • Help clients develop resumes, cover letters, interview skills, and address any hygiene or soft skill deficits that may be posing a challenge to successful employment
  • Develop and maintain a listing of community resources, for internal or external trainings, professional clothing, vocational and certificate programs, etc.
  • Assist participants with obtaining ID’s. birth certificates, licenses, marriage/divorce documents, certificates, social security documents 
  • Maintain records tracking client employment data, such as interviews attended, jobs obtained, jobs lost, etc.
  • Follow up regularly with clients regarding their employment status
  • Transport clients to job interviews as needed or assist them with utilizing public transportation
  • Provide assistance for clients in budgeting, to ensure ongoing housing stabilization.
  • As part of the Diversion Team, assist with coordinating appropriate linkages to available mainstream services (i.e., mental health services, addiction recovery programs, medical appointments, and employment resources) focusing on housing stability
  • Ensure all client file documentation is completed properly and within required timelines; timely input of all data into databases as required
  • Maintain appropriate and professional relationships with partner agencies, as a positive representative of Mercy Housing
  • Attend collaborative meetings with partner agencies that will assist in preventing and ending homelessness
  • Perform other tasks as requested by the supervisor that will assist the agency in carrying out its mission.


It is the responsibility of each Mercy Housing and Shelter employee to:

  • Treat all clients with dignity and respect, in a culturally competent manner
  • Prioritize client needs, and advocate for the people we serve.
  • Maintain confidentiality of client information.
  • Promote the human dignity, rights, safety, and wellbeing of clients served.
  • Professionally and ethically handle agency and client money/property.
  • Fulfill all responsibilities as a mandatory reporter.
  • Display a positive attitude towards clients, programs, and the agency.
  • Demonstrate good communication with clients, supervisors, peers, outside resources and family/guardians.
  • Demonstrate good attendance.
  • Punctually attend all assigned meetings, in-services, and trainings.
  • Demonstrate involvement as a positive team member.
  • Adhere to all applicable regulations, laws and policies/procedures and know and understand your job duties.
  • Submit paperwork and meet job responsibility deadlines as assigned.


Ability to plan, organize and prioritize workflow, excellent written and oral communication skills, provide client job readiness assessments, maintain external relationships with employers, good listening skills, computer literacy, people skills, ability to work collaboratively with other personnel and or service providers or professionals, valid driver’s license, and a car.


Bachelor’s degree in social service field (administration, psychology, human resources, or labor/industry relations) from an accredited university. May consider work experience in lieu of educational requirements.

Must have valid Connecticut driver’s license and clean driving record with proof of automobile insurance.  

COVID-19 Vaccination Required.

Compensation & Benefits

·         $18-$21 per hour, based on experience plus generous incentive compensation plan


·         Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive 26 days of PTO (paid time off) per year, plus 12 paid holidays.

Physical Demands

  • The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting and occasional lifting.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CHA, My Sisters’ Place and Mercy Housing and Shelter Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.