Hartford, CT

Scheduled Work Times/Locations 

Full time; Part Time; Per Diem; Monday – Sunday; 118 Main Street Hartford, CT 

Job Summary:

The primary function of the Monitor is to monitor and maintain the safety of the residential facilities of Mercy Housing and Shelter Corporation. This position is classified as ESSENTIAL; therefore, the employee must report for work when scheduled, regardless of weather or other conditions that affect travel, and remain on duty until relieved by the supervisor or person scheduled for the next shift.  Monitors must remain on the premises during their shift unless authorized to leave.

The Shelter Monitor will provide direct program support to residents and work collaboratively with Case Managers to help ensure successful completion of Individual Housing Plan (IHP).


Part Time: Saturday/Sunday, Full Time: Mon-Fri

1st shift - 8:00 AM-4:00 PM

2nd shift - 4:00 PM-12:00 AM

3rd shift - 12:00 AM-8:00 AM


  • Ensure a safe and manageable living environment for shelter residents. Monitors residential areas, is visible and continuously interacts with shelter residents.
  • Assist residents within limits in processing issues and problem-solving. Demonstrate ability to deescalate situations and maintain control of the group.
  • Inform the on-call person of crisis situations or critical incidents and make notations in the logbook.
  • Monitor medication and consumption log in accordance to the medication policy of the program.
  • Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior and service planning.
  • Check for contraband in facility through general observation, room or package/purse searches per the search, contraband, and weapons protocols.
  • Follow breathalyzer/urinalysis policy as necessary.
  • Supervise program activities and other programming for residents.
  • Attend staff meetings and trainings as directed.
  • Maintain visitor protocol and follow daily log procedures.
  • Follow appropriate critical incident protocol and accompanying documentation
  • Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports
  • Maintain resident sign-in/out log as well as all other logbooks and records.
  • Conduct periodic inspections of the facility and grounds through periodic rounds or camera monitoring to ensure security of facility.
  • Enforce periodic fire drills and perform other safety duties as directed to ensure safety of residents, including implementing emergency evacuation protocol.
  • Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
  • Receive, account for and secure all donations received during the shift, as well as provide donation receipts to donors upon request.
  • Prepare and serve breakfast and lunch as needed.
  • Administer Narcan (following training) when needed.
  • Perform other duties assigned.

Required Skills/Abilities:

  • Work in collaboration with the Director of Programs and the Operations Manager.
  • Attend and participate in all required meetings.
  • Excellent interpersonal skills with the ability to communicate effectively both verbally and written with diverse clientele.
  • Excellent computer skills, including proficiency in MS Office Suite
  • Attention to detail, organizational skills, and follow through required, exceptional problem-solving capabilities
  • Ability to work collaboratively with other personnel and or service providers or professionals
  • Comfortable working with homeless individuals.

Education and Experience:

  • High School Diploma degree plus 3 years’ experience in a human service and/or nonprofit
  • Experience with homeless persons, persons with mental illness and/or those with substance use disorders. 
  • Strong computer proficiency expected (i.e., Microsoft Excel, Word, PowerPoint).
  • Knowledge of behavioral health; HIV/AIDS and homeless delivery systems a plus. 
  • Bilingual fluency (English/Spanish) preferred.
  • Ability to be On-Call required.

Licenses and Certifications:

  •  Must have valid Connecticut driver’s license and clean driving record with proof of automobile insurance. COVID-19 Vaccination Required.

  CHA, My Sisters’ Place and Mercy Housing and Shelter Corporation is an equal opportunity employer.